PCMH SUSTAINABILITY BEST PRACTICES TOOLKIT
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Building awareness and the capacity for sustainability requires a strategic approach to create partnerships across sectors and build alliances between private and public organizations. Cultivating connections between your organization and its stakeholders is a key activity for the long-term sustainability of your PCMH transformation.
Partners include the following:
Partners play an important role in sustainability because they:
Your biggest champions are the patients and the community that you serve. Intentionally developing relationships that show how much you value their support will go a long way toward building a sustainable PCMH practice. Strong relationships attract new patients, and a high demand for your services proves the need for the work you do.
Stop 9: Partnerships
Why Create Partnerships?
Partnership for Patients Strategic Vision Roadmap for Person and Family Engagement
This American Institutes for Research (AIR) tool discusses the critical role of person and family engagement (PFE) in improving safety and gives strategies and guidelines for implementation.
Patient Engagement Best Practices Toolkit
<<link to toolkit>>
Study the information at stops eight and nine to learn about two strategies for partnering with your patients.
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Review the resources. Then, return to your Notebook to answer questions, take notes, and record your thoughts.
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Here are some tips for maintaining partnerships.
Once you have established a partnership, you must support and cultivate it for mutual benefit. Be mindful of how you keep your partners up-to-date and how you make them feel valued. Solicit their input throughout implementation – get their feedback on written materials, classes, recruitment strategies, etc. Establish advisory councils and focus groups to plan and give input on various aspects of your clinic. This might include implementation, evaluation, engagement, and services offered.
An isolated PCMH is not a sustainable PCMH. There must be both organizational and community awareness of the model and its benefits. The pervasive understanding throughout all organizations and community partners is critical to the sustainability of your PCMH transformation. Take a moment to think about the following questions:
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