PCMH SUSTAINABILITY BEST PRACTICES TOOLKIT
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Organizational capacity building is a process that helps an organization enhance its mission, strategy, systems, infrastructure, and human resources to better serve its community. Experience has shown that to foster and sustain effective programs, organizations must be viable and well-managed.
Regardless of how thorough a program’s design may be, its effectiveness is largely dependent on the following factors:
Capacity building is essential to the sustainability of a PCMH so that it can continue to meet the needs of the community efficiently and effectively!
Internal Support System
To sustain your PCMH transformation, you need the internal support and resources to effectively implement the PCMH model requirements. This encompasses the capabilities, knowledge, leadership, and staffing across all areas of the clinic.
Cultivating and strengthening your program’s internal support can also increase your program’s likelihood of long term success. A strong infrastructure shows your ability to make good use of your resources and other operational inputs.
Three Key Components
There are three key components to fostering organizational capacity:
Staff Roles and Responsibilities
All staff members have roles to play in PCMH transformation. Leadership must clarify the specifics of those roles and ensure that each staff member understands the importance of his or her contribution to transformation. Ensuring that all roles are established and having development and continuity plans in place fosters stable organizational capacity and continued financial streams through Idaho Medicaid.
The Medicaid Health Homes in Idaho’s review from the U.S. Department of Health and Human Services summarizes staff roles and responsibilities for health home services.
Stop 5: Organizational Capacity Building
What is Organizational Capacity Building?
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Best Practices User Guide: Program Infrastructure
This user guide focuses on the critical role of program infrastructure in achieving and sustaining tobacco prevention and control goals. According to Best Practices 2014, “program infrastructure is the foundation that supports program capacity, implementation, and sustainability.”
Leadership in Healthcare Organizations: A Guide to Joint Commission Leadership Standards
In a healthcare organization, good leadership is more than just important—it is critical for the organization’s success. What does “good leadership” look like? The Joint Commission highlights this topic in this white paper, which also serves as a guide to the standards.
Addressing the Leadership Gap in Healthcare
This report shares the analysis of leadership effectiveness data from nearly 35,000 people working in the field, introduces a related healthcare leadership framework, and offers strategies for developing leaders.
Factors That Contribute to Capacity Building and Sustainability
Substance Abuse and Mental Health Services Administration (SAMHSA) outlines the five factors that facilitate building infrastructure capacity.
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