PCMH SUSTAINABILITY BEST PRACTICES TOOLKIT
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Effective communication with employees guides the entire team to ongoing, long-term PCMH sustainability and success. To successfully engage in the work of transformation, it is important to communicate the what, why, and how of PCMH. To ensure all staff understand the goals of PCMH transformation, think about these questions:
Stop 11: Communication
Communicating with Staff
Onboarding Employees New to PCMH Toolkit
This toolkit is used for orienting employees who are new to the PCMH concept and need to learn more about how their roles and responsibilities may be different in the new model.
Patient Engagement Best Practices Toolkit
This toolkit is for any PCMH looking for techniques and tools to engage patients in practice transformation, inform patients about the PCMH model, and to educate patients about how to self-advocate.
This tool gives a how-to guide for conducting the daily huddle.
Visual Management Board
This tool gives a how-to guide for creating a visual management board.
Strategies for Achieving Whole-Practice Engagement and Buy-In to the Patient-Centered Medical Home
This article covers strategies for obtaining organizational buy-in and whole-staff engagement of PCMH transformation and practice improvement.
Engaged Leadership: Strategies for Guiding PCMH Transformation
This article discusses the what, why, and how for leaders to support PCMH transformation.
Putting the Patient in PCMH
The patient is key to implementing and sustaining a PCMH. Here are a few resources to help keep the patient at the forefront of your efforts.
What is a Patient-Centered Medical Home (PCMH)?
This PCPCC infographic explains the PCMH model to patients.
What Does a PCMH Mean for You?
This is another handout by PCPCC for explaining the PCMH concept to patients.
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Review the resources. Then, return to your Notebook to answer questions, take notes, and record your thoughts.
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Here are some things to remember about ongoing communication.
Even when all staff understand the PCMH model and the efforts of transformation, communication does not stop there. Open dialog about operations, patients, progress, and needs are all necessary components for sustaining your PCMH.
Communicating with your patients is a key factor in the success and sustainability of your PCMH practice. Review the Patient Engagement Best Practices toolkit for information and techniques for patient communication. A hyperlink to the toolkit is available in the resources.
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