ORGANIZATIONAL CHANGE MANAGEMENT TOOLKIT
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Stop 3: Organizational Change Management Process and Tools
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When you begin to receive resistance, the first thing to do is to acknowledge the resistance. Anticipate and welcome the resistance – it is a sign of change!
Understand that not everyone is resistant for the same reason. Not every change is positive, and not all change is a choice. Try to get to the root of why a person is resisting.
Resistance may manifest in several different ways:
Use two-way communication methods to ensure you are listening to your staff. The following are ways to identify and understand the reasons for resistance:
Identifying and Managing Change Resistance
Identify the Reasons for Resistance
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