Patient Engagement Best Practices Toolkit
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Effective patient/provider communication results in interventions designed to increase patient engagement and promote positive behaviors. There are many strategies used to engage patients at the direct care level. In this stop, we explore the methods that you can use to engage patients in their own and their family member’s care.
Take a moment to think about these questions:
Review the resources to find the answers to the questions. Then, go to your Notebook and complete the activity.
Stop 7: Communication Techniques
Why Use Special Communication Techniques?
What is “Ask, Tell, Ask”? (Video)
This video explains the “Ask, Tell, Ask” technique with examples of how and when to use it.
Implementing Health Coaching
This resource gives information on how to develop and start a health coaching program.
Community Care of NC (CCNC) Motivational Interviewing (MI) Resource Guide
This guide includes tools and tips on how to use the MI techniques.
Motivational Interviewing Quick Reference Sheet
This simple, one-page resource provides talking points and guidelines for using MI techniques.
The Seek, Help, Assess, Reach, Evaluate (SHARE) Approach
This course teaches medical professionals how to engage patients in their own health care decision-making.
Specific, Measurable, Attainable, Relevant, Time-Bound (SMART) Goals
This tool is used with patients to help them achieve their health and wellness goals.
Teach-Back Implementation Quick Start Guide
Teach-back is a proven strategy to ensure patients have a clear understanding of medical information. This guide shows how to implement this technique in your practice.
10 Elements of Competence for Using Teach-Back Effectively
This handy reference tool outlines the 10 steps for using the teach-back technique effectively.
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