Patient Engagement Best Practices Toolkit
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To commit fully to patient engagement efforts, a practice needs to cultivate an environment that supports the process of patient engagement. This process stresses the importance of empathy toward patients and an eagerness to continue to learn, improve care, and innovate.
Take a moment and think about the following questions:
Review the resources to find the answers to the questions. Then, go to your Notebook and complete the activity.
Note: If you would like to delve deeper into the topic of culture change and learn more about how organizations adapt to change, review the Organizational Change Management (OCM) Toolkit. [Placeholder for Change Management Toolkit]
Stop 3: Engagement Readiness and Culture Change
What is Engagement Readiness and Culture Change?
Engaging Primary Care Practices in Quality Improvement (QI): Strategies for Practice Facilitators
This resource discusses how to assess readiness to engage staff in QI activities.
Six Steps to Creating a Culture of Person and Family Engagement in Health Care
This article includes a thirty-day kickstart plan for establishing a culture of change.
Harnessing Evidence and Experience to Change Culture: A Guiding Framework for Patient and Family Engaged Care
This abstract discusses the cultural elements, infrastructure, practices, and tactics needed to support a culture of patient engagement.
Partnership for Patients Strategic Vision Roadmap for Person and Family Engagement
This American Institutes for Research (AIR) tool discusses the critical role of person and family engagement (PFE) in improving safety and gives strategies and guidelines for implementation.
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