Patient Engagement Best Practices Toolkit
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Patient engagement is much more than a patient simply obeying instructions given by a healthcare provider. Patient engagement is an active and ongoing partnership between a patient and his or her provider/team.
In a Patient Centered Medical Home (PCMH), patients may also be involved in roles other than that of traditional patient. . They serve on advisory committees and focus groups to support clinic safety and quality improvement (QI) initiatives. Patients can also help with the development and implementation of policies and procedures. Consider these questions:
Review the resources to find the answers to the questions. Then, go to your Notebook and complete the activity.
Stop 2: Patient Engagement Roles
What Do We Mean by Patient Engagement?
A Roadmap for Patient + Family Engagement in Healthcare
This resource describes the vision for patient and family engagement and gives strategies and actions specific to various stakeholders.
The Patient-Centered Medical Home: Strategies to Put Patients at the Center of Primary Care
This article discusses strategies on how decision-makers can promote the three levels of patient engagement.
Patient and Family Engagement: A Framework for Understanding the Elements and Developing Interventions and Policies
This resource discusses the different levels of patient engagement including interventions, policies, and research.
How Non-Clinical Staff Enable Patient Engagement
This article discusses non-clinical staff roles (patient navigators, health coaches, community health workers, etc.) and why they are vital to the multidisciplinary care team.
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