Patient Engagement Best Practices Toolkit
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Since patient satisfaction is not directly observable, surveys are used as a type of measuring device. Before conducting a patient survey, consider the following questions:
There are many different types of patient feedback/satisfaction surveys. You select or create a survey based upon your goal or what you want to measure. When you conduct patient satisfaction surveys, you show that you are committed to providing high-quality health care.
Review the resources to find the answers to the questions. Then, go to your Notebook and complete the activity.
Stop 10: Patient Surveys
Why Use Patient Surveys?
The Importance of Patient Satisfaction Surveys - What They Did Not Tell You in Medical School
This article discusses the necessity, objections, goals, and benefits of conducting patient satisfaction surveys.
Five Easy Ways to Avoid Survey Fatigue in Your Respondents
This article discusses the two types of survey fatigue and outlines five steps for avoiding it.
Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys
This resource provides guidance on how to use, conduct, and interpret surveys with hyperlinks to surveys for your practice’s use.
Family-Centered Care Assessment for Families (FCCA-F)
This is an example of a survey which measures the quality of care of a pediatric provider.
This is an example of a survey given to a parent or caregiver of a child.
Family Survey (Post-Visit)
This is another example of a survey given to a parent or caregiver of a child.
Patient-Centered Outcomes Research Institute (PCORI) Patient Engagement Survey
This is an example of a survey given to an adult patient.
Idaho Statewide Healthcare Innovation Plan (SHIP) Patient Survey
This survey for adult patients has both open-ended and closed-ended questions.
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