Patient Engagement Best Practices Toolkit

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Since patient satisfaction is not directly observable, surveys are used as a type of measuring device. Before conducting a patient survey, consider the following questions:

 

There are many different types of patient feedback/satisfaction surveys. You select or create a survey based upon your goal or what you want to measure. When you conduct patient satisfaction surveys, you show that you are committed to providing high-quality health care.

 

Review the resources to find the answers to the questions. Then, go to your Notebook and complete the activity.

Stop 10: Patient Surveys

Why Use Patient Surveys?

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